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3PS People. Process. Performance.

When no one else can figure it out.

Outages. Ransomware. Failed restores. Vendor finger-pointing. One call reaches a senior engineer who owns the problem until it is fixed, then hands leadership the record.

Built for regulated, uptime-sensitive, vendor-heavy environments where downtime gets expensive fast.

Call now See evidence
Remote triageStarts in minutes, 24/7
OnsiteReachable U.S. regions, same day
EvidenceTimeline, actions, next fixes
3PS case-board collage with system diagrams, incident notes, logs, vendor tickets, and recovery markings.
ROOT CAUSE CONTAINED INCIDENT BRIEF NO HANDOFF LOOP
What people call us for View all
001

The app is down. Every vendor says green.

002

The business workflow stopped at the interface.

003

The backup passed until the restore failed.

Critical recovery. Ransomware response. Attack-surface findings. We own it until it stops.

Remote first. Onsite when the problem demands it.

Give us the ugly problem.

These are the calls we want: the ones where people are stuck, risk is rising, and somebody needs to own the truth.

OUTAGE Systems down

Production is down and every vendor says it is not them.

We reconstruct the timeline, test each handoff, isolate the failing service, and force the right fix into view.

Recover now
ATTACK Ransomware or virus

Something is infected, encrypted, or acting wrong.

We contain spread, preserve evidence, check identity and endpoints, plan recovery, and help leadership understand what is real.

Start response
RESTORE Failed backup

The dashboard said backup succeeded. Restore said otherwise.

We test recovery under pressure, close the missing steps, and turn backup into something the business can actually trust.

Fix recovery
EMAIL M365 and DNS

Email is failing, spoofed, blocked, or under attack.

We check MX, SPF, DKIM, DMARC, message flow, risky sign-ins, account exposure, and tenant settings.

Check exposure
VENDOR LOOP Nobody owns it

The issue is stuck between support desks.

We collect the facts, challenge the claims, test the boundaries, and make the right party fix the right thing.

Break the loop
EXPOSURE Attack surface

You need to know what attackers can see.

We produce plain-English exposure reports with critical findings, breached identity clues, open services, and next fixes.

See what attackers see
Critical Response

Emergency help starts remote. Onsite when needed.

When systems are down, we start by remote access so the clock is not waiting on travel. If the fix needs hands on hardware or a site presence, we go. A senior engineer owns the problem, coordinates vendors, and gives leadership a record of what happened and what changed.

We work inside HIPAA, SOC 2, and CMMC constraints, and coordinate with counsel, insurers, and vendors when the incident needs a defensible record.

Call 3PS now Send emergency details
Not ready for a retainer? Get the paperwork done before the outage. Free.
Remote Critical Recovery

Start the incident lane.

For down systems, broken services, failed restores, suspected compromise, and urgent vendor deadlocks that can be worked immediately by remote access.

  • Live triage and containment
  • Remote access and evidence capture
  • Vendor pressure and recovery plan
  • Leadership-ready status notes
Critical Onsite Response

Reachable U.S. regions, same day.

For environments where someone needs to be physically present: failed infrastructure, ransomware recovery, damaged access paths, offline systems, or executive pressure.

  • Onsite same-day in reachable U.S. regions
  • International onsite by arrangement
  • Hands-on server, network, and endpoint recovery
  • Travel and expenses estimated up front
Ransomware / Security Incident

Quoted after triage.

For encrypted systems, suspicious processes, malware alerts, exposed accounts, rogue remote tools, or environments where trust is broken.

  • Containment and evidence preservation
  • Scope and root-cause investigation
  • Recovery plan and insurer or legal coordination
  • Incident brief

Outbreak Simulator.

A short simulator for non-emergencies. Pick the stack, pick the systems, and see where ownership fails before real money is burning.

Outbreak Simulator Tools, systems, and the handoff that breaks.

Pick the stack, pick the environment, and see where a real incident needs ownership instead of another dashboard.

What happens after you call.

One call. One team that owns it end to end. We gather facts, stop the bleeding, show what failed, and keep going until the next move is obvious.

  1. 01

    Tell us what broke.

    System down, ransomware, failed restore, email issue, bad update, vendor loop, strange alert, slow app, missing data. Start there.

  2. 02

    We get access and evidence.

    Remote session, logs, DNS, M365, firewall, endpoint, backup, cloud, hypervisor, screenshots, vendor tickets, and exact times.

  3. 03

    We stabilize first.

    Contain the attack, restore the workflow, isolate the failing service, recover the data, or build the workaround that keeps the business moving.

  4. 04

    You get the incident record.

    What failed, what changed, what still needs work, what the vendor owes, and what leadership needs to know.

You get answers, not a mystery invoice.

When systems are down, leadership needs plain facts: who owns the fix, what happened, what changed, what is still risky, and what it will cost before the next spend happens.

Owner

One senior person runs the problem.

No ticket queue. No vendor handoff loop. A senior engineer owns the incident, keeps pressure on the right people, and tells you what is happening.

First hour

Contain, verify, and stop guessing.

We find what is actually broken or exposed, preserve the useful evidence, test vendor claims, and decide the next move based on facts.

Written record

Leadership gets the story straight.

You get the spine leadership needs: timeline, scope, evidence index, actions taken, restore status, remaining risk, and next fixes.

Download sample brief
Cost control

No surprise stack of charges.

Emergency rate, travel, hardware, third-party tools, and monthly prevention options are explained before work starts or the scope changes.

When you call, you get
A real owner One accountable senior engineer, not a queue.
A first-hour plan Containment, access, vendor pressure, and next steps.
An incident brief Timeline, evidence, actions, restore status, risk, and fixes.
Clear approval points Rates, travel, hardware, and tools before spend.
Exposure Report / signal board

Turn threat noise into next moves.

The Exposure Report starts outside-in: domain, breach, mail, website, reputation, and public service clues. If you need inside-out tenant, backup, stack, and recovery review, move to the Readiness Report.

Generate Exposure Report
Report inputs 6
Risk lanes 6
Handoffs to verify 12
Owner 3PS
DARK-WEB SIGNALBreach and stealer-log exposureLeaked accounts, credential dumps, stealer-log clues. ATTACK SURFACEOpen services, risky hosts, exposed panelsWhat is exposed, why it matters, what to fix first. EMAIL SECURITYSPF, DKIM, DMARC, MX, spoofing riskPlain-English mail posture and impersonation gaps. WEBSITE POSTURETLS, headers, reputation, uptimeHeaders, certificates, redirect behavior, trust signals. READINESS REPORTM365 posture, Secure Score, risky usersConsent-based inside-out review for identity and mail risk. READINESS REPORTUptime, recovery, and alert pathInside-out readiness for certificate, reachability, and failure handling.

What one bad week costs.

Planning benchmark: a business down for 60 business hours at $3,500/hour loses about $210k before emergency response, cleanup, overtime, vendor delays, and recovery work. Change the numbers below and compare that exposure against a monthly readiness plan.

Outage calculator Enter your numbers

These are planning numbers, not a scare stat. Use your actual revenue impact, payroll burn, patient or client delays, missed work, and recovery time if you know them. The default stack estimate assumes 25 endpoints, 3 servers, 8 switches/APs, and 1 firewall. The readiness plan is annual and billed monthly. Security tools are shown separately so service and software stay clear.

The monthly plan earns its place.

These are annual commitments billed monthly. The money buys readiness: reserved senior work hours, environment knowledge, patching coordination, security review, backup checks, vendor cleanup, small fixes, readiness notes, and priority help when something breaks. Tools and licenses stay separate so you can see what is service and what is software.

Not ready for a retainer? Get the paperwork done before the outage. Free.
Critical Response

Emergency from $500/hr

For failed systems, ransomware or virus attacks, failed restores, urgent outages, and vendor deadlocks. This is the expensive lane.

  • No monthly plan required
  • Remote response available immediately
  • Retainer clients get priority response at $400/hr
  • Onsite same-day in reachable U.S. regions
  • International onsite by arrangement
Readiness Retainer

From $4,500/mo

For teams that need 3PS watching the basics, cleaning up loose ends, and staying close enough to help fast.

  • Reserves 10 senior readiness hours/mo
  • Priority escalation channel
  • Patching and update coordination
  • M365, endpoint, DNS/email, backup review
  • Vendor tickets, small fixes, readiness notes
  • Annual commitment from $54k/yr
Operations Retainer

From $8,500/mo

For organizations that want 3PS close enough to know the environment, not learn it during the outage.

  • Reserves 20 senior readiness hours/mo
  • Everything in Readiness
  • Server, firewall, and network change review
  • Quarterly restore test or incident tabletop
  • Leadership-ready incident briefs
  • Annual commitment from $102k/yr
Critical Systems Retainer

From $15,000/mo

For regulated or high-dependency environments where a broken workflow becomes revenue, patient, compliance, or legal risk.

  • Reserves 36 senior readiness hours/mo
  • Everything in Operations
  • Critical workflow mapping
  • Monthly patch, recovery, and risk meeting
  • Quarterly executive risk readout
  • Annual commitment from $180k/yr
Service, not shelfware.

Reserved monthly capacity for the work that keeps small problems from becoming outages.

Included work

Patching, hardening, M365/security review, backup checks, restore testing, vendor cleanup, small fixes, and readiness notes.

Software is extra

EDR/MDR, email security, backup, identity, SASE, SIEM, and vulnerability tools can run through 3PS Lock, our stack-management lane, and bill separately.

Billing rules

Annual agreements billed monthly. Included hours are reserved readiness capacity, not discounted break-fix labor. Retainer clients get preferred emergency rates, confirmed before work starts.

One number. Bring the problem no one else can crack.

Call when the system is down, the restore failed, ransomware hit, alerts are confusing, vendors are circling, or leadership needs the truth. We will tell you what we need, what we can do remotely, and whether onsite response makes sense.

Call (877) 374-8787